/* МОДУЛ ТИКЕТИ — Етап 4 FIX1: клиентският портал (support.ioncomputers.bg).
   Корпоративен стил: плоски ъгли, без емоджита, сива гама + един син акцент.
   Собствен CSS — без зависимост от Tailwind билда на KPI. */

:root {
    --blue: #1d4ed8; --blue-d: #1e40af; --blue-l: #eaf0fb;
    --bg: #f3f4f6; --card: #ffffff; --line: #d9dce1; --line-l: #e5e7eb;
    --text: #111827; --muted: #6b7280; --faint: #9ca3af;
    --ok-bg: #e8f5ec; --ok-t: #166534; --err-bg: #fbe9e9; --err-t: #991b1b; --warn-bg: #fdf3dc; --warn-t: #92400e;
    --r: 2px;
    --blue-lb: #c7d7f5; --on-primary: #ffffff;
    --header-bg: #ffffff; --header-text: #111827; --header-muted: #6b7280; --header-line: #d9dce1;
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html { -webkit-text-size-adjust: 100%; }
body {
    margin: 0; background: var(--bg); color: var(--text);
    font: 15px/1.45 "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", Arial, sans-serif;
    padding-bottom: env(safe-area-inset-bottom);
}
a { color: var(--blue); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2 { margin: 0; }
.p-h1 { font-size: 1.3rem; font-weight: 600; margin: 0 0 .75rem; }
.p-h1.p-tight { margin: .35rem 0 .25rem; font-size: 1.1rem; }
.p-h2 { font-size: .78rem; font-weight: 600; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); margin: 1.25rem 0 .5rem; }
.p-h2.p-h2-top { margin-top: 0; }
.p-muted { color: var(--muted); font-size: .9rem; margin: 0 0 .75rem; }
.p-muted-inline { color: var(--muted); }
.p-hint { color: var(--faint); font-size: .8rem; margin: .5rem 0 0; }
.p-center { text-align: center; }
.p-inline { display: inline; margin: 0; }

/* header + nav */
.p-header {
    display: flex; align-items: center; justify-content: space-between; gap: .75rem;
    background: var(--header-bg); color: var(--header-text); border-bottom: 1px solid var(--header-line); padding: .55rem 1rem;
    padding-top: calc(.55rem + env(safe-area-inset-top));
}
.p-brand { display: flex; align-items: center; gap: .6rem; color: var(--header-text); min-width: 0; }
.p-brand:hover { text-decoration: none; }
.p-logo { height: 30px; width: auto; max-width: 160px; object-fit: contain; }
.p-brand-text { font-weight: 700; white-space: nowrap; }
.p-brand-sub { font-size: .8rem; color: var(--header-muted); border-left: 1px solid var(--header-line); padding-left: .6rem; white-space: nowrap; }
.p-user { text-align: right; min-width: 0; }
.p-user-name { display: block; font-size: .85rem; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 45vw; }
.p-user-co { display: block; font-size: .72rem; color: var(--header-muted); text-transform: uppercase; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 45vw; }

.p-nav {
    display: flex; gap: .25rem; align-items: center; background: var(--card); border-bottom: 1px solid var(--line);
    padding: .35rem 1rem; overflow-x: auto; -webkit-overflow-scrolling: touch;
}
.p-nav a, .p-nav-btn {
    flex: 0 0 auto; color: var(--muted); font: inherit; font-size: .9rem; font-weight: 500;
    padding: .45rem .8rem; border-radius: var(--r); border: 1px solid transparent; background: transparent; cursor: pointer; white-space: nowrap;
}
.p-nav a:hover, .p-nav-btn:hover { text-decoration: none; color: var(--text); background: var(--bg); }
.p-nav a.active { background: var(--blue-l); color: var(--blue-d); }
.p-nav-spacer { flex: 1 1 auto; }
.p-nav .p-nav-btn { border-color: var(--line); color: var(--text); }
.p-nav a.p-nav-btn.active { border-color: var(--blue); }

.p-main { max-width: 860px; margin: 0 auto; padding: 1rem 1rem 2rem; }
.p-narrow { max-width: 440px; margin-left: auto; margin-right: auto; }
.p-footer { text-align: center; color: var(--faint); font-size: .75rem; padding: 1rem; }
.p-grid2 { display: grid; grid-template-columns: 1fr; gap: .75rem; }

/* cards */
.p-card {
    display: block; background: var(--card); border: 1px solid var(--line); border-radius: var(--r);
    padding: .9rem 1rem; margin-bottom: .75rem; color: inherit;
}
.p-empty { color: var(--muted); text-align: center; padding: 1.5rem 1rem; }
.p-row { display: flex; align-items: center; gap: .75rem; }
.p-between { justify-content: space-between; margin-bottom: .5rem; }
.p-between .p-btn { white-space: nowrap; flex-shrink: 0; }
.p-back { display: inline-block; margin-bottom: .6rem; font-size: .9rem; }

/* flashes */
.p-flash { border-radius: var(--r); border: 1px solid transparent; padding: .65rem .9rem; margin-bottom: .75rem; font-size: .92rem; }
.p-flash.ok { background: var(--ok-bg); color: var(--ok-t); border-color: #bfe3c8; }
.p-flash.err { background: var(--err-bg); color: var(--err-t); border-color: #f2c4c4; }
.p-flash.warn { background: var(--warn-bg); color: var(--warn-t); border-color: #f1dca8; }

/* forms */
.p-form { display: flex; flex-direction: column; gap: .5rem; }
.p-label { font-size: .8rem; font-weight: 600; color: var(--muted); margin-top: .35rem; }
.p-input {
    width: 100%; font: inherit; font-size: 16px; padding: .6rem .75rem; border: 1px solid #c9ced6; border-radius: var(--r); background: #fff;
}
.p-input:focus { outline: 2px solid var(--blue-l); border-color: var(--blue); }
.p-textarea { resize: vertical; min-height: 5.5rem; }
.p-btn {
    display: inline-block; text-align: center; font: inherit; font-weight: 600; font-size: .95rem;
    padding: .65rem 1rem; border-radius: var(--r); border: 1px solid transparent; cursor: pointer; -webkit-appearance: none; line-height: 1.2;
}
.p-btn:hover { text-decoration: none; }
.p-btn-sm { padding: .4rem .7rem; font-size: .85rem; }
.p-btn-primary { background: var(--blue); color: var(--on-primary); border-color: var(--blue); }
.p-btn-primary:hover, .p-btn-primary:active { background: var(--blue-d); }
.p-btn-primary:disabled { opacity: .5; cursor: default; }
.p-btn-secondary { background: #fff; color: var(--text); border-color: var(--line); }
.p-btn-secondary:hover { background: var(--bg); }
.p-btn-block { display: block; width: 100%; margin-top: .4rem; }
.p-divider { display: flex; align-items: center; gap: .75rem; color: var(--faint); font-size: .8rem; margin: 1rem 0; }
.p-divider::before, .p-divider::after { content: ""; flex: 1; border-top: 1px solid var(--line-l); }

/* tabs */
.p-tabs { display: flex; border: 1px solid var(--line); border-radius: var(--r); margin-bottom: .75rem; background: #fff; overflow: hidden; }
.p-tabs a, .p-tabs button {
    flex: 1; text-align: center; color: var(--muted); font: inherit; font-size: .9rem; font-weight: 600;
    padding: .55rem .4rem; border: 0; border-right: 1px solid var(--line); background: transparent; cursor: pointer;
}
.p-tabs a:last-child, .p-tabs button:last-child { border-right: 0; }
.p-tabs a:hover { text-decoration: none; }
.p-tabs a.active, .p-tabs button.active { background: var(--blue-l); color: var(--blue-d); }

/* tables */
.p-table-wrap { background: var(--card); border: 1px solid var(--line); border-radius: var(--r); overflow-x: auto; margin-bottom: .75rem; }
.p-table { width: 100%; border-collapse: collapse; font-size: .9rem; }
.p-table th { text-align: left; font-size: .72rem; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); font-weight: 600; padding: .55rem .75rem; border-bottom: 1px solid var(--line); background: #f9fafb; white-space: nowrap; }
.p-table td { padding: .6rem .75rem; border-bottom: 1px solid var(--line-l); vertical-align: top; }
.p-table tbody tr:last-child td { border-bottom: 0; }
.p-table tbody tr[onclick] { cursor: pointer; }
.p-table tbody tr[onclick]:hover td { background: #f9fafb; }
.p-table .p-cell-title { font-weight: 500; width: 55%; }
.p-table .p-col-status, .p-table .p-col-date, .p-table .p-col-who { white-space: nowrap; }
.p-subrow td { padding-top: 0; background: #fcfcfd; }
.p-table-inner { font-size: .85rem; margin-top: .4rem; }
.p-table-inner td { padding: .35rem .5rem; }
@media (max-width: 640px) {
    .p-nav { flex-wrap: wrap; overflow: visible; row-gap: .2rem; }
    .p-nav-spacer { flex-basis: 100%; height: 0; }
    .p-nav .p-nav-btn { flex: 1 1 auto; text-align: center; }
    .p-nav form.p-inline { flex: 1 1 auto; display: flex; }
    .p-nav form.p-inline .p-nav-btn { width: 100%; }
    .p-table .p-col-who, .p-table .p-col-date { display: none; }
    .p-table .p-cell-title { width: auto; }
    .p-table .p-num { font-size: .78rem; }
    .p-table th, .p-table td { padding-left: .5rem; padding-right: .5rem; }
}

/* ticket detail */
.p-ticket-top { display: flex; align-items: center; justify-content: space-between; gap: .5rem; }
.p-num { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: .85rem; color: var(--muted); white-space: nowrap; }
.p-ticket-meta { font-size: .8rem; color: var(--muted); }
.p-desc { margin-top: .6rem; padding-top: .6rem; border-top: 1px solid var(--line-l); font-size: .95rem; }
.p-badge { display: inline-block; font-size: .72rem; font-weight: 600; padding: .15rem .5rem; border-radius: var(--r); border: 1px solid transparent; white-space: nowrap; text-transform: uppercase; letter-spacing: .03em; }
.p-badge-gray { background: #f3f4f6; color: #4b5563; border-color: #e5e7eb; }
.p-badge-blue { background: var(--blue-l); color: var(--blue-d); border-color: var(--blue-lb); }
.p-badge-indigo { background: #e8eafb; color: #4338ca; border-color: #c9cef2; }
.p-badge-amber { background: #fdf3dc; color: #92400e; border-color: #f1dca8; }
.p-badge-yellow { background: #fdf7d6; color: #854d0e; border-color: #efe0a0; }
.p-badge-green { background: #e8f5ec; color: #166534; border-color: #bfe3c8; }
.p-badge-red { background: #fbe9e9; color: #991b1b; border-color: #f2c4c4; }

/* timeline — плосък списък с ляв кант */
.p-timeline { display: flex; flex-direction: column; gap: .4rem; margin-bottom: .75rem; }
.p-ev { border: 1px solid var(--line); border-left-width: 3px; border-radius: var(--r); background: var(--card); padding: .55rem .8rem; font-size: .92rem; }
.p-ev.mine { border-left-color: var(--blue); }
.p-ev.them { border-left-color: #6b7280; }
.p-ev.sys { border-left-color: var(--line); color: var(--muted); font-size: .82rem; background: #fafafa; }
.p-ev-head { display: flex; justify-content: space-between; gap: .75rem; font-size: .72rem; color: var(--muted); margin-bottom: .2rem; }
.p-ev-who { font-weight: 600; text-transform: uppercase; letter-spacing: .03em; }
.p-ev-body { overflow-wrap: anywhere; }
.p-ev-files { display: flex; flex-wrap: wrap; gap: .35rem; margin-top: .45rem; }
.p-ev-files img { width: 72px; height: 72px; object-fit: cover; border-radius: var(--r); border: 1px solid var(--line); }
.p-file-chip { display: inline-block; font-size: .78rem; background: #f9fafb; border: 1px solid var(--line); border-radius: var(--r); padding: .3rem .5rem; }

/* files zone (drag & drop / paste / избор) */
.p-files-zone {
    border: 1px dashed #b7bcc5; border-radius: var(--r); background: #fafbfc; padding: .75rem .9rem;
    font-size: .85rem; color: var(--muted); display: flex; align-items: flex-start; gap: .5rem; line-height: 1.55;
}
.p-files-text { flex: 1 1 auto; }
.p-files-text strong { color: var(--text); font-weight: 600; }
.p-files-or { display: block; color: var(--faint); }
.p-files-zone kbd {
    display: inline-block; font: 600 .75rem/1 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; color: var(--text);
    background: #fff; border: 1px solid #c9ced6; border-bottom-width: 2px; border-radius: var(--r); padding: .15rem .35rem; vertical-align: middle;
}
.p-files-zone.over, .p-files-zone:focus { border-color: var(--blue); background: var(--blue-l); outline: none; }
.p-files-pick { color: var(--blue); cursor: pointer; font-weight: 600; }
.p-files-pick:hover { text-decoration: underline; }
.p-files-input { position: absolute; width: 1px; height: 1px; opacity: 0; overflow: hidden; }
.p-files-count { flex: 0 0 auto; font-size: .78rem; color: var(--faint); white-space: nowrap; }
.p-files-list { display: flex; flex-wrap: wrap; gap: .4rem; margin-top: .4rem; }
.p-files-list:empty { display: none; }
.p-thumb { position: relative; width: 84px; height: 84px; border: 1px solid var(--line); border-radius: var(--r); overflow: hidden; background: #fff; }
.p-thumb img { width: 100%; height: 100%; object-fit: cover; display: block; }
.p-thumb button { position: absolute; top: 0; right: 0; width: 22px; height: 22px; border: 0; background: rgba(17,24,39,.75); color: #fff; font-size: 14px; line-height: 22px; cursor: pointer; padding: 0; }
.p-thumb button:hover { background: #991b1b; }
.p-thumb-remote { border-color: var(--blue); }
.p-thumb-tag { position: absolute; left: 0; bottom: 0; right: 0; background: var(--blue); opacity: .9; color: var(--on-primary); font-size: 10px; text-align: center; padding: 1px 0; letter-spacing: .03em; }
.p-btn-big { padding: 1rem; font-size: 1.05rem; }
label.p-btn { position: relative; overflow: hidden; }

/* recorder */
.p-rec { display: flex; flex-direction: column; align-items: center; gap: .4rem; padding: .75rem 0 .25rem; }
.p-rec-btn {
    width: 84px; height: 84px; border-radius: 50%; border: 2px solid var(--blue); background: #fff; color: var(--blue);
    cursor: pointer; -webkit-tap-highlight-color: transparent; display: flex; align-items: center; justify-content: center;
}
.p-rec-icon { display: block; width: 22px; height: 22px; background: var(--blue); border-radius: 50%; }
.p-rec-btn.recording { border-color: #b91c1c; }
.p-rec-btn.recording .p-rec-icon { background: #b91c1c; border-radius: var(--r); }
.p-rec-btn { color: var(--blue); }
.p-rec-btn:disabled { opacity: .5; cursor: default; }
.p-rec-status { font-size: .9rem; color: var(--muted); }
.p-rec-time { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 1.05rem; }
#rec-audio { width: 100%; margin-top: .4rem; }

/* QR modal */
.p-modal { position: fixed; inset: 0; background: rgba(17,24,39,.55); display: flex; align-items: center; justify-content: center; padding: 1rem; z-index: 50; }
.p-modal-box { background: #fff; border: 1px solid var(--line); border-radius: var(--r); padding: 1rem 1.1rem; width: 100%; max-width: 380px; }
.p-modal-head { display: flex; justify-content: space-between; align-items: center; font-weight: 600; margin-bottom: .5rem; }
.p-modal-close { border: 0; background: transparent; font-size: 1.5rem; line-height: 1; cursor: pointer; color: var(--muted); }
.p-qr { display: flex; justify-content: center; padding: .5rem 0; min-height: 200px; align-items: center; }
.p-qr img, .p-qr svg { width: 220px; height: 220px; }

/* reports */
.p-details summary { cursor: pointer; color: var(--blue-d); font-weight: 600; font-size: .85rem; }

@media (min-width: 640px) {
    .p-grid2 { grid-template-columns: 1fr 1fr; }
    .p-h1 { font-size: 1.45rem; }
}